Frequently Asked Questions

Why can't I publish my first beat?

Check that you have completed the required payout setup and configured your License Studio. BeatMantra may require valid payout details before you can publish beats for sale. Available payout methods depend on your account and country.

Why is my License PDF incomplete?

License PDFs are generated using your License Studio configuration. Review your license terms and required details, save your changes, and check the generated PDF again.

Do I need Stripe to sell beats?

Not necessarily. BeatMantra supports different payment arrangements depending on the producer's plan, country, and configured payment methods. Paystack is available for supported payment flows, while Stripe-based payment options may be available where supported.

You must have an eligible payment method configured for your sales flow. BeatMantra Checkout cannot complete a payment through a provider that has not been configured or enabled for that transaction.

Can buyers from other countries purchase my beats?

International purchases depend on the payment methods enabled for your store, the buyer's country, the producer's country, and the currencies supported by the selected payment provider. Not every payment method is available for every country or transaction.

If an international buyer cannot complete checkout, check the available payment options and currency for that purchase. Contact BeatMantra Support if the problem continues.

How do producer payouts work?

Payout arrangements depend on your producer plan and the payment method configured for your account. Eligible producers may use a supported connected payment account or an available manual payout arrangement.

For manual payouts, ensure your payout details are accurate and up to date. Processing depends on payment clearance, account verification, and the applicable payout procedure.

Why haven't I received my payout?

A sale and a completed payout are not the same thing. Depending on the payment method, funds may need to clear before a payout can be processed. Incorrect payout details, verification requirements, or payment-provider delays can also affect processing.

Check your sales and payout records in your dashboard. If your payout remains outstanding, contact BeatMantra Support with the relevant sale or payout reference.

Can I use PayPal?

PayPal availability depends on the payment integration and the transaction being processed. Where PayPal is offered through a supported Stripe Checkout configuration, eligible buyers may be able to pay using PayPal.

PayPal is not guaranteed to be available for every producer, country, or checkout session.

What happens if a payment fails?

If a payment fails, check the payment method, available balance, billing details, and any verification request from your payment provider. You can try again using another available payment method.

Do not assume a purchase is complete until the payment has been confirmed. If you were charged but cannot access your purchase, contact BeatMantra Support with your transaction details.

When can buyers download purchased files?

Purchased files become available after the payment has been successfully confirmed and the purchase has been recorded. Buyers can then access the files provided with their purchased license.

Can I change my storefront design?

Yes. Theme Customization allows eligible producers to personalize their storefront. Available customization features depend on your plan.

Can I use my own domain?

Custom Domains are available on the Pro Plus plan. Follow the domain setup instructions in your dashboard to configure your storefront.

Can I sell Sound Packs?

Sound Packs are available to eligible producers. The features you can access depend on your producer plan and account configuration.

Can I sell Services?

Services are available to Pro Plus producers. Check your dashboard for the available service management features.

Can multiple producers split revenue?

Where Collaborator Split is enabled, collaborators can receive allocated shares based on the configured percentages and the applicable payment flow. Make sure the collaborator details and percentages are correct before making a sale.

Can I change or cancel my subscription?

Subscription management depends on your current plan and the billing options available to your account. Use the subscription settings in your dashboard to review available plan changes and cancellation options.

Where can I contact support?

Visit the BeatMantra Help Center or contact BeatMantra Support through the available support options in your dashboard. Include relevant transaction references when asking about a payment or payout issue.